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Customer Service Supervisor - Honduras

San Pedro Sula, Honduras

Provides support to all agents assigned to his or her team regarding any business related topic. In charge of direct performance for his/her agents, this person is responsible for making sure that all processes and procedures are being followed at the agent level and is also in charge of keeping the levels of motivation high within the team. Roles & Responsibilities -Assist his/her employees with questions regarding the project. -Makes sure all procedures and processe ...

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IT Desktop Support - Honduras

San Pedro Sula, Honduras

Duties & Responsibilities -Diagnose and resolve software and hardware incidents. -Assist all our users with any logged IT related incident when called upon. -Accurately record, update and document requests using the IT service desk system. -Install and configure new IT equipment. -Resolve incidents with computers, printers, copiers and scanners -Provide Excellent internal customer service. -Exhibit a flexible approach to working on a rota basis ...

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Customer Service Agent - Honduras

San Pedro Sula, Honduras

Functions and Duties ·         Provide excellent customer service. ·         Resolve customers concerns and/inquiries. ·         Create and follow up on Trouble Tickets to resolve the customer’s issues. ·         Activate new accounts. ·         Review or make changes to customer accounts ·         Handle returns or complaints ·         Record details of customer contacts and actions taken ·         Refer customers to supervisors or mor ...

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Customer Service Supervisor

Montego Bay, Sandy Bay, Jamaica

Come join theCollective Solution Team, currently located in Montego Bay, St. James (relocating to Sandy Bay, Hanover soon)!!! Weneed excellent Customer Service Supervisors toadd to our Team. Apply now!  Purpose: The individual will direct and/or manage allactivities associated with call center operations. In addition, the successfulcandidate will maintain and enhance services by organizing andevaluating delivery systems and procedures, supervise a staff of Customer ...

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Workforce Analyst - Jamaica

Montego Bay, Sandy Bay, Jamaica

Collective Solution (relocating to Sandy Bay, Hanover soon!) is seeking a Workforce Analyst to add to the team. Reporting to the Workforce Manager, your responsibilities will include the following; JOB DESCRIPTION · Utilize call volume and workload demand historical trends to develop models for forecasting future volumes while accounting   for planned and unplanned events ·Generate and analyze reports using call centre and workforce management applications </ ...

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Customer Service Agent - Jamaica

Montego Bay, Sandy Bay, Jamaica

Come join the Collective Solution team currently located in Montego Bay, Jamaica (relocating to Sandy Bay, Hanover soon)! We are seeking excellent Customer Service Agents. Apply now!  Your responsibilities will include, but are not limited to thefollowing: ·Ability tonavigate through multiple computer applications with speed and accuracy ·Ability towork simultaneously with multiple customers to resolve their issues ·Maintaining high level world-class customerservice/pr ...

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Quality Analysts for Chat - Jamaica

Montego Bay, Sandy Bay, Jamaica

Come join the Collective Solution Team!!! We are opening our newest center in Montego Bay, Jamaica (in Sandy Bay) and need an excellent Quality Analyst for Chat to add to our Team. Apply now! Duties: ·Work within the Web Chat team to provide online customer service support ·Respond to escalated issues regarding performance and quality ·Determine call centre quality standards by studying inbound and outbound web chats and customer service presenta ...

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Customer Service Chat Team Lead - Jamaica

Montego Bay, Sandy Bay, Jamaica

Come join the Collective Solution Team!!! We are opening our newest center in Montego Bay, Jamaica (in Sandy Bay) and need an excellent Customer Service/Chat Team Lead to add to our Team. Apply now!  Summary/Objective The Customer Service Chat Team Leader position is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to motivating, recognizing and rewarding, coaching, counselling, trai ...

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Customer Service Team Leader

Montego Bay,Sandy Bay, Jamaica

Summary/Objective The Customer Service Team Leader is responsible for providing quality and efficient service through the daily management of a team of employees by motivating, recognizing and rewarding, coaching, counselling, training, and problem solving. Responsibilities: Proficient in handling all the duties and responsibilities of the Customer Care Group Demonstrate in-depth product knowledge of our services and other skills ...

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Recruiting Coordinator (Contract / 3 Months)

Sandy Bay, Jamaica

We are seeking a vibrant, motivated and flexible Recruiting Coordinator (contract / 3 months) to join our team!  Reporting to the Recruiting Manager, you will play an instrumental role in providing support to a team of 3 Recruiters at all stages of the recruiting cycle. Duties & Responsibilities Conduct daily high-volume telephone interviews and scheduling of candidates for various positions ...

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Facilities and Security Manager

Sandy Bay, Jamaica

Reporting to the Site Manager, the individual will be responsible for ensuring effective management, oversight and overall guidance of the facilities and security department inclusive of planning, construction and maintenance of equipment, machinery, buildings and other facilities as well as ensuring the safety, security and protection of site property, employees, visitors and information. Duties & Responsibilities: Oversee current projects, develop, coordinat ...

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Employee Relations Specialist

Sandy Bay, Jamaica

We are seeking an Employee Relations Specialist to join our team.This individual will act as a strategic partner to provide support and advice for labour and employment related matters, including the application of policies and procedures, employee dispute handling and resolution, conflict investigation and resolution, attendance management, discipline and performance management for a specific client group. Essential Functions: Provides leadership, coaching and gui ...

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Communication Skills Trainer- Quezon City, Philippines

Quezon City, Philippines

- Facilitates new hire Soft Skills and Communications Skills Training -  Assist in other tasks and projects like Training Needs Analysis -  Establish and maintain an instructor's credibility - Develop curriculum to support clasroom training and alternative learning -  Demonstrate patience with all tpes of learners and adhere to all training guidelines ...

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Adobe Illustrator Trainer- Quezon City, Philippines

Quezon City, Philippines

- Deliver consulting and classroom training for Adobe Illustrator - Determine the message in which the design should portray - develop graphics and visual or audio image foe product illustrations, logos, and websites -  Coordinate with Training Leads and Manager for additional tasks - Identify training needs by evaluating strengths and weaknesses - Present complex information to a variety of audience and make reports ...

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Global Project Manager- Quezon City, Philippines

Quezon City, Philippines

Collective Solution, formerly known as CA Telemarketing Inc. or CTI, is a business process outsourcing (BPO) company that focuses on effective collection and customer relations management backed up by modern and state-of-the-art technology.  Qualifications: Bachelor’s Degree Very strong experience in project related roles within the call center is a plus Must be a Certified Project Manager Working knowledge of MS Office Project and other key MS Office tools ...

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